OMBUDSMAN & GRIEVANCE REDRESSAL MECHANISM
OMBUDSMAN GRIEVANCE REDRESSAL MECHANISM
In the present competitive scenario, excellent customer service is an important tool for sustained business growth. Customer complaints are part of the business life in any corporate entity. At ASK Financial Holdings Private Limited (AFHPL), customer service and satisfaction are our prime focus. We believe that providing prompt and efficient service is essential not only to attract new customers, but also to retain existing ones. In order to make ASKFH’s redressal mechanism more meaningful and effective, a structured system has been developed. This system would ensure that the redressal sought is just and fair and is within the given frame- work of rules and regulation
Machinery to handle customer complaints/grievances
Please voice your queries, feedback, or complaints about our products or services through any of the below options.
- Call our Customer Service Helpline: +91-022-66520000 (Customer Care number functions from 10:00 A.M. to 05:30 P.M. from Monday to Friday excluding Public Holidays.)
- Email us at: askfhcosec@askgroup.in
Write to us at the below mentioned address:
Ms. Simit Mehta
Grievance Redressal Officer
ASK Financial Holdings Private Limited
Birla Aurora Level 16
Dr. Annie Besant Road
Worli, Mumbai – 400030
Tel: 022-66460050
Email: Simit.Mehta@askgroup.in
In case the complaint is not resolved within the given time or you are not satisfied with the solution provided through the above channel, you may approach the following:
Level 1 Escalation:
Mr. Dhruva Shah
Head - Credit & Risk
Tel: 022-66460092
Email: dhruva.shah@askgroup.in
You will receive a response within 5 working days. Please quote the reference of your earlier communication in this regard.
In case the complaint is not resolved within the given time, or you are not satisfied with the solution provided through above channel, you may approach the following: